Anthony Mound is the Owner and Master Plumber at Trust 1 Services, a Massachusetts plumbing and HVAC contracting company. Under his leadership, the company has grown into a trusted local provider, offering services such as pipe and drain work, HVAC installation and repair, and maintenance membership plans. Anthony has over 10 years of experience as a plumber.

Here’s a glimpse of what you’ll learn:

• [3:15] How the Trust 1 Services’ office team supports technicians in the field
• [7:33] Why customers pay for more than just parts and labor
• [10:03] Factoring financing options into business expenses
• [11:25] What Anthony Mound learned from transitioning from technician to business owner
• [13:00] How tracking marketing performance helps drive new business
• [13:40] The hidden expenses behind running a home services company

In this episode…

When a plumber or HVAC technician shows up at your door, the price you pay covers a lot more than just the repair itself. Behind every service call are people, vehicles, software, marketing, training, and plenty of other costs that keep the business running. So what are you really paying for when you hire a home services company?

Home services business owner Anthony Mound explains that fair pricing helps companies invest in good technicians, dependable vehicles, customer support, and the systems that keep services running smoothly. He also emphasizes tracking marketing performance, developing strong communication skills, and understanding the true cost of labor. Sustainable pricing helps businesses take care of both their teams and their customers.

In this episode of Everyday Comfort, Chad Franzen of Rise25 talks with Anthony Mound, Owner of Trust 1 Services, about what factors into the cost of plumbing and HVAC services. Anthony breaks down pricing, operational expenses, and healthy margins. He also shares insights on marketing, team support, and running a sustainable services business.

Resources mentioned in this episode:

• Anthony Mound on LinkedIn 
• Trust 1 Services: Website | Facebook | YouTube | LinkedIn
• Chad Franzen on LinkedIn 
• Rise25

Quotable Moments:

• “Half the invoice is already spent before the office lights even turn on.”
• “We always got to make sure we’re adding new team members to support our customers and then team events.”
• “We got to make sure…they adhere to good standards and make sure you get a great product.”
• “I love sales, I love helping customers find solutions, and I love training my team on communication skills.”
• “You’re still going to have your material cost, your labor, your fuel, all of those things.”

Action Steps:

1. Understand the full cost of every service call: Accounting for labor, materials, vehicles, office support, and other expenses helps businesses price services sustainably.
2. Price services to support long-term growth: Charging appropriately gives businesses room to reinvest in employees, equipment, and the customer experience.
3. Invest in the team behind the technicians: Strong dispatch, management, and customer support help field teams stay organized and deliver consistent service.
4. Track marketing performance consistently: Reviewing results over a rolling period helps business owners see what is working and adjust as conditions change.
5. Develop stronger communication skills across the team: Training employees to communicate well helps customers understand their options and improves the overall service experience.

Sponsor for this episode…

This episode is brought to you by Trust 1, your reliable plumbing and HVAC contractor in Quincy, Massachusetts.

Our goal is to provide premier customer service that instills our customers with trust, confidence, and a unique experience.

Trust 1 strives to be the most recommended heating, cooling, and plumbing company in the South Shores.

To learn more about us and get in touch, visit https://www.trust1services.com/.

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