Anthony Mound is the Owner and Master Plumber at Trust 1 Services, a Massachusetts plumbing and HVAC contracting company. Under his leadership, the company has grown into a trusted local provider, offering services such as pipe and drain work, HVAC installation and repair, and maintenance membership plans. Anthony has over 10 years of experience as a plumber.

Here’s a glimpse of what you’ll learn:

• [1:19] The red flags that can reveal when a contractor is more focused on making a sale than solving the customer’s problem
• [5:19] How homeowners can compare competing quotes based on scope
• [7:23] What homeowners should verify about a contractor’s licensing before agreeing to a plumbing or HVAC project
• [10:22] Anthony’s advice for looking beyond online reviews when evaluating a home service company
• [15:21] How hidden details in a heat pump quote can create thousands of dollars in unexpected costs
• [18:44] Anthony describes what homeowners should expect from a professional contractor from the first call through job completion

In this episode…

Choosing a contractor often comes down to more than comparing prices or reading a few online reviews. Homeowners need to understand whether the company they hire is qualified, transparent, and focused on solving the right problem. So what should homeowners look for before trusting a contractor with an important repair or replacement project?

Home services expert Anthony Mound explains that careful vetting starts with paying attention to how a contractor communicates, recommends solutions, and sets expectations. Homeowners should verify licensing and insurance, compare the actual scope behind competing quotes, and question recommendations that seem driven by a sale rather than their needs. Anthony also encourages getting second opinions when major repairs or replacements are proposed and looking beyond review scores to a company’s broader reputation and track record. Informed homeowners are better equipped to recognize trustworthy professionals and avoid costly surprises.

In this episode of Everyday Comfort, Chad Franzen of Rise25 chats with Anthony Mound, Owner of Trust 1 Services, about how homeowners can vet contractors and avoid getting burned. Anthony explains how to compare quotes, verify credentials, and recognize sales-driven recommendations. He also touches on online reviews, upfront deposits, and second opinions.

Resources mentioned in this episode:

• Anthony Mound on LinkedIn 
• Trust 1 Services: Website | Facebook | YouTube | LinkedIn
• Chad Franzen on LinkedIn 
• Rise25

Quotable Moments:

• “Setting expectations and being honest is important.”
• “You want support or do you want just a quick, cheap job?”
• “The price you see is the price that’s guaranteed.”
• “Make sure you understand the… scope of work is verified and that you’ve checked all the credentials and everything like that.”
• “If we’re working this hard to try to earn your business, imagine what we can do… when we do the installation or do the repair.”

Action Steps:

1. Verify licenses and insurance before hiring: Confirming that a contractor has the proper credentials and coverage helps protect homeowners from unqualified work and unnecessary liability.
2. Compare the full scope behind each quote: Looking beyond the total price helps homeowners understand differences in warranties, equipment, support, and work included.
3. Research contractors beyond online reviews: Asking friends, checking community reputation, and examining a company’s track record provides a more complete picture of its reliability.
4. Question large deposits and unexpected costs: Reviewing the contract and understanding the agreed scope before work begins helps reduce the risk of surprise charges later.
5. Get a second opinion on major repairs: Comparing professional recommendations can help homeowners determine whether repairing or replacing a system is truly the right choice.

Sponsor for this episode…

This episode is brought to you by Trust 1, your reliable plumbing and HVAC contractor in Quincy, Massachusetts.

Our goal is to provide premier customer service that instills our customers with trust, confidence, and a unique experience.

Trust 1 strives to be the most recommended heating, cooling, and plumbing company in the South Shores.

To learn more about us and get in touch, visit https://www.trust1services.com/.

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