Skip to main content

Frequently Asked Questions

We’re Here to Help!

Border Bottom
How often should my HVAC be serviced?

Your HVAC (Heating, Ventilation, and Air Conditioning) system should be serviced regularly to ensure it operates efficiently and reliably. Here are general guidelines for how often different components of your HVAC system should be serviced:

General Recommendations:

  • Twice a Year: It’s generally recommended to have your HVAC system inspected and serviced twice a year—once in the spring for your cooling system and once in the fall for your heating system. This helps ensure the system is ready for the heavy usage periods during summer and winter.

Specific Components:

  • Air Conditioner:

    • Spring Maintenance: Schedule a service appointment in the spring to ensure the air conditioner is clean, refrigerant levels are correct, and all components are working properly before the hot weather arrives.
  • Furnace or Heat Pump:

    • Fall Maintenance: Schedule a service appointment in the fall to check the furnace or heat pump. The technician will inspect, clean, and adjust the components to ensure safe and efficient operation during the colder months.
  • Filters:

    • Monthly Check and Replacement: Check your HVAC system’s air filters monthly and replace them every 1-3 months, or as recommended by the manufacturer. Dirty filters can reduce efficiency and air quality.

Benefits of Regular Maintenance:

  • Improved Efficiency: Regular maintenance ensures your HVAC system operates at peak efficiency, reducing energy consumption and utility bills.
  • Extended Lifespan: Routine service can extend the life of your HVAC system by preventing wear and tear that leads to breakdowns and costly repairs.
  • Enhanced Comfort: Properly maintained systems provide better temperature and humidity control, improving overall comfort.
  • Better Air Quality: Regular cleaning and filter changes reduce the buildup of dust, allergens, and other contaminants, enhancing indoor air quality.
  • Safety: Especially for heating systems, regular inspections can identify and correct potential safety issues, such as carbon monoxide leaks or electrical hazards.

Additional Considerations:

  • Manufacturer’s Recommendations: Always follow the maintenance schedule recommended by your HVAC system’s manufacturer, as it may have specific requirements.
  • System Age and Usage: Older systems or those used heavily may require more frequent maintenance.

In summary, having your HVAC system serviced twice a year, in the spring and fall, is a good practice to maintain its efficiency, reliability, and longevity. Regular maintenance checks and timely filter replacements are essential to ensure your system runs smoothly and provides a comfortable and safe indoor environment.

What are air ducts & how do they affect airflow?

Air ducts are a critical component of heating, ventilation, and air conditioning (HVAC) systems, responsible for distributing conditioned air throughout a building. Here’s a deeper look at what air ducts are and how they affect airflow:

What Are Air Ducts?

Air ducts are pathways or conduits made of sheet metal, fiberglass, or other materials, designed to transport air from your HVAC system to various parts of your home or building. They are an integral part of the system’s air distribution network.

Types of Air Ducts:

  • Flexible Ducts: Made from a flexible plastic over a metal wire coil, these ducts are easy to install in tight spaces but can be prone to sagging and kinking, which can restrict airflow.
  • Rigid Ducts: These can be made from fiberglass, metal, or other rigid materials. They are more durable and less prone to contamination but can be more challenging to install in complex layouts.

How Air Ducts Affect Airflow:

  1. Efficient Distribution of Air: Properly designed and installed air ducts ensure efficient distribution of air throughout the building. Each room receives an adequate supply of heated or cooled air according to its size and usage.
  2. Airflow Optimization: The size, shape, and layout of air ducts directly affect the volume and speed of airflow. Properly sized ducts optimize airflow, ensuring that the HVAC system operates efficiently without overworking.
  3. Preventing Air Loss: Leaky or poorly sealed ducts can lead to significant air loss, reducing the system’s efficiency and increasing energy costs. Properly sealed and insulated ducts help maintain consistent air pressure and reduce energy losses.
  4. Air Quality: Clean, well-maintained air ducts help improve indoor air quality by preventing dust, mold, and other pollutants from circulating through your home or office. Contaminated ducts can distribute allergens and odors throughout a building.
  5. Comfort Levels: Adequate airflow is crucial for maintaining comfort levels in a building. Imbalances in ductwork can lead to rooms that are too hot or too cold, which affects the overall comfort of occupants.
  6. Noise Reduction: Properly designed ductwork can also help reduce noise from the airflow and the HVAC system. Poorly designed systems can cause noise issues, which can be disruptive in residential and commercial settings.

Maintenance and Upkeep:

  • Regular Cleaning: Ducts should be inspected and cleaned regularly to remove dust and debris that can obstruct airflow and degrade air quality.
  • Sealing Leaks: Ensuring that ducts are well-sealed at joints and intersections prevents air leaks and improves system efficiency.
  • Inspection: Regular professional inspections can help identify issues like mold growth, leaks, or damage that might affect airflow and system efficiency.

In summary, air ducts play a pivotal role in the functionality of HVAC systems, affecting everything from air quality to energy efficiency and occupant comfort. Proper installation, maintenance, and regular inspections are essential to maximize their effectiveness and the overall performance of the HVAC system.

Will setting my thermostat to a certain temp help save money?

Yes, setting your thermostat to specific temperatures at different times can help save money on your energy bills by managing the amount of heating or cooling your HVAC system needs to do. Here’s how strategic thermostat settings can enhance energy efficiency:

  1. Optimal Temperature Settings:

    • Winter: Set your thermostat to around 68°F (20°C) when you’re awake and lower it while you’re asleep or away from home. Dropping the temperature by 7-10 degrees for 8 hours a day can save you about 10% a year on heating. 

    • Summer: Set your thermostat to about 78°F (26°C) when you’re at home and need cooling, and higher when you’re away. The smaller the difference between the indoor and outdoor temperatures, the lower your overall cooling bill will be.

  2. Programmable Thermostats: Using a programmable thermostat can automate these adjustments, shifting your home’s temperature setting based on the time of day and your routine. For example:

    • Wake Time: Set the thermostat to reach your preferred temperature by the time you wake up.

    • Day Time (When Out): Set the thermostat to an energy-saving temperature when no one is home.

    • Evening: Have the thermostat adjust to a comfortable setting by the time you return home.

    • Sleeping: Lower or raise the temperature during sleep hours.

  3. Smart Thermostats: Smart thermostats offer more advanced features that can further enhance energy savings, such as:

    • Learning Schedules: These thermostats can learn your schedule and temperature preferences to optimize heating and cooling.

    • Remote Control: Manage your home’s temperature from your smartphone or device, making adjustments as needed from anywhere.

    • Energy Reports: Some smart thermostats provide detailed energy usage reports, which can help you better understand your consumption and find additional ways to save.

  4. Zoning Systems: If your home has a zoning system, you can set different rooms or areas to different temperatures, which can save energy by heating or cooling only the areas in use.

  5. Maintain HVAC Efficiency: No matter the thermostat setting, ensure that your HVAC system is well-maintained to operate at peak efficiency. This includes regular servicing, changing filters, and ensuring that the heating and cooling system is free of obstructions.

In conclusion, strategically managing your thermostat settings can significantly reduce your energy usage and costs, especially when combined with a programmable or smart thermostat that aligns with your lifestyle.

How often should filters be replaced?

The frequency at which you should replace your HVAC filters can vary based on several factors, including the type of filter you use, your home’s air quality, and your household’s specific needs. Here are some general guidelines to help you determine how often you might need to change your filters:

General Recommendations:

  • Standard 1-3 Inch Air Filters: Replace these every 30 to 90 days. If you’re unsure, checking the filter monthly is a good practice, and replace it if it looks dirty.

Specific Situations:

  • Homes with Allergies: If someone in your household suffers from allergies, consider replacing your filter every 30 to 45 days to maintain indoor air quality and reduce allergens.
  • Homes with Pets: If you have pets, you might need to change your filter every 60 days, or even more frequently if you have multiple pets or if your pets shed heavily.
  • Single Occupant or Vacation Home: In homes with a single occupant without pets or allergies, or in vacation homes that aren’t used frequently, you might stretch it to replacing the filter every 6-12 months.
  • Homes with Children: Households with children should consider replacing their filters every 2-3 months to maintain a healthy living environment.

Filter Quality:

  • Higher Quality Filters: Some high-efficiency filters, such as HEPA filters, can last longer than standard filters but still should be checked regularly for blockages or accumulated debris.

Factors to Consider:

  • Air Quality: If you live in an area with high levels of pollution, dust, or other airborne particles, you may need to change your filters more frequently.
  • HVAC Usage: Increased usage during hot summers or cold winters might necessitate more frequent changes.
  • Construction: If your home has recently been under construction, there might be more dust and debris in the air, requiring more frequent filter changes.

Regularly changing your HVAC air filters is crucial for maintaining air quality in your home, ensuring the efficiency of your HVAC system, and potentially extending its lifespan by preventing dust and dirt from building up in the system. Always check your HVAC system’s manual for specific recommendations regarding filter changes, and inspect your filters regularly to determine if they need to be changed more frequently.

If I need to replace the indoor unit, do I need to replace the outdoor unit?

Whether you need to replace the outdoor unit when you replace the indoor unit of your HVAC system can depend on several factors. Generally, it is often recommended to replace both units simultaneously for several reasons:

  1. Compatibility:

    • Matching Systems: HVAC systems are designed with matched indoor and outdoor units that work together efficiently. Replacing only one part of the system (such as just the indoor unit) can lead to compatibility issues that may affect performance and efficiency. Newer indoor units may not work as efficiently with older outdoor units, and vice versa.
  2. Efficiency:

    • SEER Ratings: Modern HVAC systems are often more energy-efficient due to improvements in technology. The Seasonal Energy Efficiency Ratio (SEER) of newer units is usually higher, providing more cooling or heating for less energy. Mixing an old unit with a new one might prevent you from achieving the maximum efficiency the newer model offers.
  3. Cost and Longevity:

    • Long-Term Savings: While initially cheaper, replacing only one unit might lead to higher operational costs in the long run. A mismatched system often works harder to provide the same level of comfort, increasing wear and tear and potentially leading to more frequent repairs or a shorter lifespan.
    • Warranty Concerns: Sometimes, warranties require that both units are replaced together to be valid. Check the warranty terms when considering replacing only one component.
  4. System Age:

    • Lifespan: If both your indoor and outdoor units are old, and one needs replacing, it’s likely the other won’t be far behind in needing replacement as well. In this case, replacing both simultaneously can save you the inconvenience and cost of another installation soon after.
  5. Refrigerant Type:

    • Refrigerant Phase-Out: If your outdoor unit uses an older type of refrigerant, such as R-22, which is being phased out due to environmental regulations, you might need to replace it to ensure your new indoor unit uses a current, more environmentally friendly refrigerant like R-410A.

Consultation with Professionals: Before making a decision, it’s best to consult with HVAC professionals. They can assess your current system’s condition, compatibility, and the local regulations regarding HVAC installations. This way, you can make an informed decision that ensures optimal efficiency, performance, and compliance with local codes.

In summary, while it may be technically possible to replace just the indoor or outdoor unit, it is usually advisable to replace both to ensure compatibility, efficiency, and reliability of your HVAC system.

Why do I need to replace my R22 unit?

Replacing your R22 (Freon) unit is necessary due to several key reasons related to environmental regulations, refrigerant availability, and the efficiency of newer HVAC systems. Here’s a detailed explanation:

  1. Environmental Regulations:

    • Ozone-Depleting Substance: R22 is a hydrochlorofluorocarbon (HCFC) refrigerant that has been found to contribute to ozone layer depletion. The ozone layer is crucial for protecting the Earth from harmful ultraviolet radiation.
    • Phased Out: Due to its environmental impact, R22 has been phased out under the Montreal Protocol, an international treaty aimed at protecting the ozone layer. In the United States, the production and import of R22 were banned starting January 1, 2020.
  2. Availability and Cost of R22:

    • Increasing Costs: Since the production and import of R22 are banned, only reclaimed and recycled R22 is available for servicing existing systems. This limited supply has caused the price of R22 to increase significantly, making it more expensive to recharge an R22 system.
    • Limited Availability: As stockpiles of R22 continue to decrease, it will become increasingly difficult and costly to obtain this refrigerant for maintenance and repairs.
  3. Efficiency and Technology:

    • Older Technology: Most R22 systems are older and may not be as energy-efficient as modern systems designed with newer technologies. Newer HVAC systems use more environmentally friendly and energy-efficient refrigerants like R410A, which can help reduce your home’s carbon footprint and lower your energy bills.
    • Better Performance: New HVAC systems are not only more energy-efficient but also provide improved performance, better air quality, and come with updated features that enhance user convenience and system reliability.
  4. Cost of Repairs and Maintenance:

    • Cost-Effectiveness: Continuing to repair and maintain an aging R22 system can be less cost-effective in the long run. Frequent repairs and the high cost of R22 refrigerant can add up, making it financially wise to invest in a new system.
    • Warranty and Support: New systems come with manufacturer warranties that provide peace of mind and protection for your investment. As R22 systems age, manufacturer support and available parts can diminish.
  5. Legal and Compliance Issues:

    • Compliance: As environmental regulations tighten, maintaining compliance with local, state, or federal laws may require upgrading to a system that uses a refrigerant not harmful to the ozone layer.


While replacing an R22 unit requires upfront investment, the long-term benefits of upgrading to a newer, more efficient system can outweigh the ongoing costs and limitations associated with maintaining an old R22 air conditioning system. This not only supports global environmental efforts but also improves the comfort and air quality of your home while reducing ongoing utility expenses.

Do I need to be home, can I just leave my door unlocked for you?

We understand that our clients have busy schedules. If you are unable to be home during the service, here are several options we offer to accommodate your availability:

  1. Rescheduling: We can find a more convenient time when you or another responsible adult can be present. Your security and comfort are our top priorities.
  2. Secure Entry: If you have a lockbox or a smart lock, you can provide us with the code or temporary access credentials. This method allows you to control access securely and ensures that your property remains secure.
  3. Authorized Representative: Consider arranging for a trusted neighbor, friend, or family member to be present during the appointment. They can oversee the work and provide access to your home.

Safety and Security: Please note that for the safety and security of both your home and our team, we do not recommend leaving your property unlocked if no authorized person is present. We take your security seriously and prefer to ensure that every service visit is conducted under safe and controlled conditions.

Why can’t you give me a price? I already know what I need?

Thank you for reaching out with your question about pricing. We understand that knowing the cost upfront is important for planning and decision-making. While you may have a clear idea of what service or product you need, there are several reasons why we might not be able to provide an immediate fixed price:

  1. Customization and Specifics: Each installation or service can vary significantly depending on specific factors such as the size of your home or business, the complexity of the installation, existing infrastructure, and any additional customization that might be necessary to ensure the best performance and compliance with local codes.

  2. Site Evaluation: Often, we need to conduct a thorough on-site evaluation to identify any potential challenges or unique aspects that could affect installation or service. This helps us ensure that we can provide a comprehensive and accurate quote that covers all aspects of the job without unexpected costs later.

  3. Updated Pricing: Prices for materials and equipment can fluctuate due to market conditions or availability. We strive to give you the most accurate, up-to-date pricing, which sometimes requires a bit more time to confirm current costs and availability from our suppliers.

  4. Quality Assurance: We aim to provide you with the most accurate estimate that will cover all your needs comprehensively. This approach helps prevent situations where unforeseen costs arise during the project, ensuring a smoother and more reliable service.

Why should I change my system out preemptively vs. waiting until system failure?
  1. Avoiding Emergency Situations:

    • Convenience: System failures often occur at the most inopportune times, such as during extreme weather conditions when you need heating or cooling the most. By replacing your system preemptively, you avoid the discomfort and urgency that comes with emergency replacements.
    • Planning: A planned replacement allows you to schedule the installation at a time that is most convenient for you, minimizing disruption in your daily life.
  2. Cost Savings:

    • Efficiency: New systems are typically more energy-efficient, meaning they use less energy to operate. This can lead to significant savings on your energy bills, offsetting the cost of the new system over time.
    • Repair Costs: Older systems often require more frequent repairs, and the costs can add up quickly. Investing in a new system can be more cost-effective than paying for increasingly expensive repairs.
    • Refrigerant Issues: If your old system uses a refrigerant that is being phased out, such as R-22, the cost of topping up the refrigerant will continue to rise. A new system will use a more environmentally friendly and economically viable refrigerant.
  3. Increased Reliability and Performance:

    • Reliability: New systems offer greater reliability, which means fewer worries about your HVAC system breaking down when you need it most.
    • Performance: New HVAC systems provide better comfort with more consistent temperatures and improved air quality. They are also quieter than older models.
  4. Warranty and Technological Advancements:

    • Warranty: New equipment comes with a manufacturer’s warranty that can provide peace of mind by covering major repairs and even total replacements for several years after installation.
    • Technology: Modern HVAC systems often feature advanced technology that offers improved functionality, such as programmable thermostats, smart home integration, and better overall system control.
  5. Home Value:

    • Increased Property Value: Upgrading your HVAC system can increase the value of your home, making it more attractive to potential buyers if you’re considering selling.
  6. Environmental Impact:

    • Reduced Carbon Footprint: More efficient systems produce fewer greenhouse gases, contributing to a healthier environment.

Conclusion: While the initial cost of replacing an HVAC system preemptively can be significant, the long-term benefits often outweigh these costs. By planning a replacement before your old system fails, you can ensure continuous comfort, reduce the likelihood of facing higher emergency service fees, benefit from lower utility bills, and enjoy the peace of mind that comes with a reliable and efficient system. It’s also a proactive way to manage home maintenance, reducing stress and potential inconvenience.

Why is “getting 3 quotes” the wrong way to buy an AC?

The advice to “get three quotes” before buying an air conditioning (AC) system is often given to ensure that consumers do not overpay for services or products. However, this method can sometimes lead to suboptimal decisions. Here’s why focusing solely on obtaining three quotes might not be the best approach when purchasing an AC system:

  1. Overemphasis on Price Over Quality:

    • Quality Concerns: The lowest quote is not always the best. Focusing primarily on price can lead participants to overlook the quality of the equipment or the service level provided. Inexpensive options might involve lower-quality equipment or less experienced technicians, which can lead to higher maintenance costs and shorter equipment lifespans.
    • Long-Term Costs: An initially cheaper option may cost more over time due to inefficiencies, more frequent repairs, and potentially earlier replacement.
  2. Misalignment of Expertise and Needs:

    • Specialization and Fit: Different contractors may have varying levels of expertise with certain types of systems or in specific environments. A contractor who provides a cheaper quote might not necessarily be the best fit for your specific needs or for the complexity of your installation.
    • Custom Solutions: HVAC systems are not one-size-fits-all. Your home might have unique heating and cooling requirements that could be overlooked by a contractor whose main advantage is offering the lowest bid.
  3. Service and Support Variations:

    • After-Installation Service: Good after-sales support is crucial for HVAC systems. Companies that quote slightly higher prices might offer better warranty terms, more responsive customer service, and comprehensive maintenance plans that prove invaluable over the lifespan of your AC system.
    • Reputation and Reliability: Established contractors with excellent reputations may quote higher prices but also typically deliver higher reliability, better workmanship, and adherence to timelines.
  4. Lack of Comprehensive Assessment:

    • Inadequate Evaluations: A thorough home assessment should precede any quote. This includes evaluating your home’s layout, existing ductwork, insulation levels, and other factors that affect AC system efficiency. Contractors providing quick, cheap quotes might skip these assessments, leading to inefficient system sizing or overlooked integration issues.
  5. Potential for Incomplete Quotations:

    • Hidden Costs: The lowest bid might not include all necessary services such as ductwork modifications, electrical upgrades, or removal and disposal of old equipment. These omissions can lead to unexpected costs later.

Alternatives to “Getting 3 Quotes”:

  • Seek Detailed Proposals: Instead of focusing on just three quotes, consider requesting detailed proposals that outline what each contractor will provide, including warranties, service plans, and full cost breakdowns.
  • Consult Reviews and Testimonials: Research potential contractors through customer reviews, testimonials, and case studies. Ask for references.
  • Check Certifications: Ensure that the contractors are licensed, insured, and certified by relevant industry bodies. This can be more telling than just the price quoted.
  • Personal Interaction: Meet with the contractors personally to gauge their professionalism and commitment. Discuss your specific needs and listen to their recommendations.

In conclusion, while getting multiple quotes can be part of a comprehensive strategy to ensure fair pricing and service quality, relying solely on this approach when purchasing an AC system might not yield the best results. Focusing on overall value, which includes quality, service, and long-term costs, should also play a crucial role in your decision-making process.

What does a professionally completed AC installation look like vs. a smaller shop/DIY

A professionally completed air conditioning (AC) installation often differs significantly from those done by smaller shops or through do-it-yourself (DIY) efforts, especially in terms of complexity, thoroughness, and compliance with industry standards. Here’s a breakdown of what you can typically expect from each:

Professionally Completed AC Installation:

  1. Pre-Installation Assessment: Professionals conduct a detailed assessment of your home, including calculating the cooling load requirements using Manual J load calculations to ensure the correct size and type of system is installed. This step is crucial for efficiency and performance.
  2. Quality Equipment: Uses high-quality, durable equipment that matches the specific needs of your home. This equipment is often more reliable and comes with better manufacturer warranties.
  3. Expert Installation: Certified technicians with extensive training and experience perform the installation. They follow strict industry standards and manufacturer guidelines to ensure the system operates efficiently.
  4. Comprehensive Ductwork Inspection: If your home has existing ductwork, a professional will inspect and test it for leaks or damage and make necessary repairs or adjustments. New ductwork installations will be properly sized, sealed, and insulated.
  5. Proper Refrigerant Handling: Professionals are trained in handling refrigerants and ensure the correct type and amount is used, following environmental and safety regulations.
  6. Thorough Testing and Commissioning: After installation, the system is thoroughly tested to ensure it operates correctly across all settings. This includes checking airflow, thermostat operation, and system controls.
  7. Clear Documentation: Provides all necessary documentation, including detailed invoices, warranty registrations, and user manuals for future reference.
  8. Future Support and Maintenance: Offers ongoing maintenance services and support to maintain the system’s efficiency and longevity.

Smaller Shop/DIY Installation:

  1. Basic Assessment: May not include a comprehensive home and cooling load analysis, potentially leading to an incorrectly sized AC unit which can affect efficiency and comfort.
  2. Variable Equipment Quality: Depending on the source, equipment quality can vary, and warranties might not be as comprehensive.
  3. Installation Quality: Depending on the expertise of the installer, the installation might not adhere strictly to industry standards. DIY installations particularly risk improper handling and installation practices.
  4. Ductwork Overlooked: Ductwork may not be inspected or properly sealed during installation, leading to efficiency losses and comfort issues.
  5. Refrigerant Issues: Incorrect or unsafe handling of refrigerants can occur, especially with DIY installations, potentially leading to system inefficiency or environmental hazards.
  6. Basic Functionality Testing: The system may only undergo basic testing, if any, which might not be thorough enough to ensure optimal operation and might overlook potential issues.
  7. Limited Documentation and Follow-Up: May lack detailed documentation on the installation, and follow-up support can be limited or nonexistent.
  8. Maintenance and Warranties: Future maintenance might be more challenging, and warranties might be voided if the installation is not done by a certified professional.

Conclusion: Choosing between a professionally completed AC installation and a smaller shop or DIY project involves considering long-term efficiency, reliability, and the total cost of ownership. Professional installations might be more expensive upfront but generally offer greater assurance of quality, compliance, and peace of mind, along with better long-term value and support.

What’s the benefits (not features) of higher efficient equipment?

Investing in higher-efficiency HVAC equipment can provide significant benefits beyond the initial features advertised. Here are some of the key advantages:

  1. Cost Savings: Higher-efficiency systems are designed to use less energy for the same amount of heating or cooling compared to less efficient models. This translates to lower utility bills, which can result in considerable savings over the lifespan of the system. While the initial investment in high-efficiency equipment might be higher, the long-term savings on energy costs can offset this initial expenditure, making it a financially sound decision in the long run.

  2. Enhanced Comfort: High-efficiency HVAC systems often come with advanced features like variable speed fans and modulating furnaces that provide more precise temperature control and maintain consistent indoor climate conditions. This means fewer temperature fluctuations and a steady flow of conditioned air, improving the overall comfort levels within your home.

  3. Environmental Impact: Using less energy not only reduces your utility bills but also lessens your home’s environmental footprint. High-efficiency systems consume fewer resources and generate fewer greenhouse gas emissions, contributing to a healthier environment by reducing your personal or household carbon footprint.

  4. Improved Air Quality: Many high-efficiency HVAC systems include better filtration and humidity control capabilities. These features help in improving the indoor air quality by effectively removing pollutants, allergens, and excess humidity from the air. This is particularly beneficial for individuals with allergies or respiratory conditions, as it can contribute to a healthier living environment.

  5. Increased Property Value: Homes equipped with high-efficiency HVAC systems are often more attractive to potential buyers. This type of equipment is viewed as a premium upgrade that signifies lower future utility costs and better overall home maintenance. Consequently, if you decide to sell your home, a high-efficiency system can increase its marketability and potentially its resale value.

  6. Quieter Operation: High-efficiency units are typically designed to operate more quietly than their less efficient counterparts. They achieve this through advanced technology that minimizes noise during operation, such as sound-absorbing materials and designs that reduce vibration. This quieter operation enhances the comfort and tranquility of your home environment.

  7. Longevity and Reliability: Higher efficiency systems are generally built with the latest technologies and higher quality components designed to withstand the rigors of operation. This can translate into greater system durability and reliability over time, potentially reducing the frequency and cost of repairs and extending the lifespan of the system.

  8. Eligibility for Incentives: Purchasing high-efficiency HVAC equipment may qualify you for certain rebates, tax credits, or other incentives. Many governments and utility companies offer these financial incentives to encourage energy conservation, which can help mitigate the initial cost of upgrading to a more efficient system.

By focusing on these benefits rather than just the features, you can see the broader impact and value of investing in high-efficiency HVAC equipment for your home.

Why does heat pump heat feel different than fossil fuel heating

Heat pump heating often feels different from fossil fuel heating due to several key factors related to the technology and operation of these systems. Here’s an overview of why these differences occur:

Heat Distribution and Temperature:

  1. Lower Supply Air Temperature: Heat pumps generally deliver heat at a lower temperature compared to fossil fuel systems like furnaces. While a gas or oil furnace might produce air at 120-140°F (49-60°C), a heat pump typically delivers air at 85-95°F (29-35°C). This lower temperature air feels less intense, creating a more gradual warming effect.

  2. Continuous Operation: Heat pumps often run more continuously compared to fossil fuel systems, which cycle on and off. This continuous operation maintains a more consistent indoor temperature, avoiding the peaks and valleys of temperature that are common with the on-off cycling of furnaces.

Humidity and Air Quality:

  1. Humidity Levels: Heat pumps can affect indoor humidity differently than fossil fuel systems. Because they move heat rather than generate it through combustion, they don’t dry out the air as much. This can result in a more comfortable humidity level, which can feel different from the often drier air produced by furnaces.

  2. Air Movement: The fan in a heat pump system often runs at lower speeds for longer periods, resulting in less noticeable drafts compared to the more forceful blasts of air from furnace blowers. This can make the heat from a heat pump feel less intense and more evenly distributed.

Heat Source and Efficiency:

  1. Heat Extraction: Heat pumps extract heat from the outside air, ground, or water, depending on the type of system. This method of heating can sometimes result in varying efficiency, especially in extremely cold weather, where the heat pump might need to work harder or use supplemental heating to maintain comfort levels.

  2. Efficiency and Comfort: Heat pumps are generally more energy-efficient than fossil fuel systems, converting more of the energy they use into heat. However, this efficiency can sometimes be at the cost of the higher heat output temperatures that people are used to with fossil fuel heating.

Psychological and Perceptual Factors:

  1. Perception of Warmth: People are often accustomed to the intense, immediate heat provided by fossil fuel systems. The more moderate, steady heat from a heat pump can feel different simply because it’s less intense and more evenly spread.

  2. Noise Levels: Heat pumps tend to be quieter during operation compared to fossil fuel systems. This difference in sound can also influence the perception of how heat is being delivered, making heat pumps feel less intrusive.

Is it normal for my system to run continuously?

Whether it’s normal for your HVAC system to run continuously depends on several factors, including the outside temperature, the condition of your system, and how well your home is insulated. Here are some scenarios where it might be normal and others where it could indicate an issue:

Normal Conditions for Continuous Operation:

  1. Extreme Weather: During periods of extreme heat or cold, your HVAC system might need to run continuously to maintain a comfortable indoor temperature.

  2. Well-Designed Systems: In some cases, systems are designed to run continuously at low speeds to maintain consistent temperatures and improve air quality without using excessive energy.

  3. High Efficiency Systems: Some modern, high-efficiency systems, especially those with variable speed fans, are designed to run almost continuously to provide stable indoor temperatures and humidity levels.

Signs of Potential Issues:

  1. Inadequate Sizing: If your HVAC unit is too small for your home, it might run continuously as it struggles to reach the desired temperature. Conversely, if it’s too large, it may frequently cycle on and off, which also isn’t ideal.

  2. Aging or Poor Maintenance: Older systems or those that haven’t been properly maintained might run continuously due to inefficiencies, like clogged filters, low refrigerant levels, or faulty components.

  3. Poor Insulation or Air Leaks: If your home is not well-insulated or if there are air leaks around windows and doors, your HVAC system may have to work harder and longer to maintain temperature, leading to continuous operation.

  4. Thermostat Issues: Sometimes, a malfunctioning or poorly calibrated thermostat can cause your system to run continuously. It may not correctly sense the indoor temperature or may not be communicating effectively with the HVAC system.

What to Do If Your System Runs Continuously:

  1. Check the Air Filter: Ensure the air filter is clean and replace it if it’s clogged, as a dirty filter can restrict airflow and force your unit to work harder.

  2. Inspect the Thermostat: Verify that your thermostat is working correctly and is set to a reasonable temperature. If it’s programmable, check the settings to ensure they are appropriate for the time of day and season.

  3. Evaluate Insulation: Consider having your home evaluated for air leaks and insulation efficiency, especially if it’s older. Improving these can reduce the workload on your HVAC system.

  4. Schedule Maintenance: Have a professional HVAC technician inspect your system. They can check for issues like refrigerant leaks, electrical problems, and whether the system is the appropriate size for your home.

If your system is running continuously under normal weather conditions, it’s advisable to investigate further to ensure that there are no underlying issues contributing to excessive operation. This not only helps in maintaining a comfortable indoor environment but also ensures energy efficiency and prolongs the lifespan of your HVAC system.

Why is my outdoor unit running so loud?

If your outdoor HVAC unit is running louder than usual, it could be a sign of several potential issues ranging from minor annoyances to more serious mechanical problems. Here are some common reasons why your outdoor unit might be noisy and what you might consider doing about it:

  1. Debris or Obstructions:

    • Cause: Leaves, twigs, gravel, or other debris can get caught in the outdoor unit’s fan, causing it to make loud noises.
    • Solution: Turn off the power to the unit and carefully remove any debris. Check the fan blades for damage.
  2. Loose Parts:

    • Cause: Screws, bolts, or other components can loosen over time due to the vibration of the unit. This can cause rattling or banging sounds.
    • Solution: Inspect the unit for any loose parts and tighten them. It’s best to do this when the unit is off.
  3. Worn Out Fan Motor or Bearings:

    • Cause: The fan motor or its bearings can wear out over time, leading to grinding, squealing, or screeching noises.
    • Solution: If the motor or bearings are damaged, they will need to be replaced by a professional HVAC technician.
  4. Bent or Damaged Fan Blades:

    • Cause: If fan blades get bent or are out of balance, they can cause vibrations and excess noise.
    • Solution: Check the fan blades for damage or misalignment. Replace them if they are bent or damaged.
  5. Compressor Issues:

    • Cause: The compressor is one of the core components of your HVAC system, and issues with it can lead to loud noises. As compressors age, they can become noisy and eventually fail.
    • Solution: Compressor problems are complex and usually require professional assessment and repair. In some cases, compressor replacement might be necessary.
  6. Refrigerant Lines:

    • Cause: Improperly charged refrigerant lines or leaks can cause the compressor to run louder than normal.
    • Solution: Have a technician check the refrigerant levels. Leaks or charging issues must be addressed by professionals.
  7. Age of the Unit:

    • Cause: Older units often run louder than newer models due to general wear and tear or outdated designs.
    • Solution: Consider evaluating the cost-benefit of ongoing repairs versus replacing an older, noisy unit with a new, more efficient model.
  8. Insufficient Maintenance:

    • Cause: Lack of regular maintenance can lead to various issues that cause the unit to run loudly.
    • Solution: Schedule regular maintenance checks with a certified HVAC technician to keep the unit running smoothly and quietly.

What to Do:

  • Immediate Inspection: Turn off the unit and visually inspect for obvious problems like debris or loose components.
  • Professional Help: If the problem is not easily identifiable or fixable with simple adjustments, call a professional HVAC technician. They can provide a thorough diagnosis and appropriate repairs.

Addressing loud noises from your outdoor unit promptly can prevent more significant issues down the line, ensuring your system remains efficient and prolongs its lifespan.

What percentage of my overall energy cost can be attributed to heating and cooling?

The percentage of your overall energy costs attributed to heating and cooling can vary significantly based on several factors, including the climate where you live, the type and efficiency of your HVAC system, the insulation and construction of your home, and your personal temperature preferences. However, a general estimate can give you a good idea of the impact of heating and cooling on your energy usage:

General Estimates:

  • Heating and Cooling: On average, heating and cooling account for about 48% of a typical home’s energy use, according to the U.S. Energy Information Administration (EIA). This makes it the largest energy expense for most homes.

Factors Influencing Heating and Cooling Costs:

  1. Climate: In regions with extreme temperatures—both hot and cold—the percentage of energy used for heating and cooling can be significantly higher. For instance, homes in northern states might use more energy for heating during long winters, while homes in southern states may use more energy for cooling during hot summers.

  2. Home Insulation and Sealing: Homes that are poorly insulated or have leaks around doors and windows will require more energy for heating and cooling. Good insulation helps maintain the desired temperature efficiently, thereby reducing energy usage.

  3. HVAC System Efficiency: Older or poorly maintained HVAC systems are less efficient and use more energy. Conversely, newer, energy-efficient models can reduce energy consumption. The Seasonal Energy Efficiency Ratio (SEER), Energy Efficiency Ratio (EER), and Annual Fuel Utilization Efficiency (AFUE) ratings can help gauge efficiency levels.

  4. Thermostat Settings: The settings on your thermostat can also impact your energy costs. Keeping your thermostat set to a lower temperature in winter and a higher temperature in summer can help reduce energy usage.

  5. Usage Habits: How frequently and how you use your HVAC system also affects energy costs. Continuous or high use can lead to higher expenses.

Reducing Heating and Cooling Costs:

To minimize the energy costs associated with heating and cooling, consider the following tips:

  • Upgrade to Energy-Efficient Systems: Consider replacing old heating and cooling systems with energy-efficient models that have high SEER, EER, and AFUE ratings.

  • Regular Maintenance: Ensure regular maintenance of your HVAC system to improve efficiency and prolong its lifespan.

  • Improve Home Insulation: Enhance the insulation in your home to keep warm and cool air inside, reducing the burden on your HVAC system.

  • Smart Thermostat: Install a smart thermostat that can adjust the temperature based on your schedule and preferences, optimizing energy use.

  • Seal Leaks: Seal leaks around doors and windows to prevent loss of heated or cooled air.

By understanding these factors and taking steps to optimize your HVAC system and home’s insulation, you can effectively manage and often reduce the portion of your energy budget that goes towards heating and cooling.

How do I tell if a company is really locally owned or if they are owned by an investment group/private equity?

Determining if a company is genuinely locally owned or if it’s owned by an investment group or private equity can be a bit challenging but is often possible through some diligent research. Here are several steps you can take to uncover this information:

  1. Check the Company’s Website:

    • About Us Page: Most companies will provide details about their ownership and history on their website, particularly on the “About Us” page. Look for mentions of the company’s founders, the story of its establishment, and its mission statement.
    • Press Releases: Sometimes, companies will announce major changes in ownership through press releases available on their website.
  2. Search Business Registration Records:

    • Secretary of State Website: In the U.S., businesses are required to register with the state where they are headquartered. You can search the business name on your state’s Secretary of State website to find information on the business entity, including details about its owners, registered agents, and sometimes its directors.
  3. Local Business Networks and Chambers of Commerce:

    • Membership Lists: Many locally owned businesses are members of local chambers of commerce or business associations. Checking membership lists or contacting these organizations can provide insights into whether a business is locally owned.
    • Networking Events: Attending local business networking events or speaking with other local business owners can also yield information about the ownership of a particular company.
  4. Look Up News Articles:

    • Local and Business News: Newspapers and business news websites often cover significant business transactions, including acquisitions by larger conglomerates or investment groups. A simple search of the company’s name followed by terms like “acquisition” or “ownership” can provide relevant articles.
  5. Review Financial Information:

    • Financial Disclosures: If the company is large enough, financial disclosures might be available online, especially if it is owned by a private equity firm. These are typically more accessible if the company or its parent company is publicly traded.
    • Industry Reports: Financial analysts and industry reports can also shed light on ownership structures, particularly in industries where consolidations are common.
  6. Social Media and Online Reviews:

    • Social Media Interactions: How a company presents itself on social media can give clues about its ownership. Locally owned businesses often have a more personalized approach, highlighting local events and community involvement.
    • Online Reviews: Sometimes, customers or employees mention the ownership in reviews if there have been notable changes after an acquisition.
  7. Direct Inquiry:

    • Ask Directly: If other methods don’t yield clear results, consider contacting the company directly to ask about their ownership. You can frame this as part of your decision-making process as a consumer interested in supporting locally owned businesses.

Using these methods, you should be able to gather enough information to determine whether a company is locally owned or backed by larger investment entities. This research not only clarifies the ownership but can also help you understand the business’s roots and commitment to your community.

Why is it important to only use a company with an active and current workers comp and liability insurance?

Using a company with active and current workers’ compensation and liability insurance is crucial for several reasons, all of which protect both the consumer and the business during the course of any service or project. Here’s why it’s important:

  1. Protection Against Liability:

    • Accidents and Injuries: If an employee is injured while working on your property, workers’ compensation insurance covers their medical costs and lost wages. Without this insurance, you, as the homeowner or business owner, could potentially be liable for these costs, which can be substantial.
    • Damage to Property: Liability insurance protects against damages that might occur to your property during the service. If a company damages your home or business and does not have adequate liability insurance, you might have to bear the cost of repairs yourself.
  2. Compliance with Legal Requirements:

    • Legal Obligations: In many places, carrying workers’ compensation insurance is legally required for businesses that have employees. Hiring a company that complies with these laws demonstrates that they are reputable and operate legally.
    • Avoid Legal Penalties: Using a company that lacks required insurance can expose you to legal risks, including penalties if the contracting process does not align with local regulatory requirements.
  3. Ensures Professionalism:

    • Reliability and Trust: Companies that maintain the necessary insurance coverage demonstrate a commitment to professionalism and ethical business practices. It shows that they take their responsibilities seriously and are prepared to manage risks appropriately.
    • Financial Stability: Insurance coverage also suggests that a company is financially stable and capable of securing essential protective measures, indicating sound management and operational reliability.
  4. Peace of Mind:

    • Safety First: Knowing that all workers on your property are insured provides peace of mind that you will not be held financially responsible for any injuries or accidents.
    • Security in Quality of Work: Insured contractors are more likely to adhere to safety and quality standards, reducing the likelihood of accidents and ensuring that the work is completed to a high standard.
  5. Risk Mitigation:

    • Minimizes Financial Risk: Insurance serves as a risk mitigation tool, ensuring that unforeseen circumstances such as injuries or property damage don’t result in significant financial hardship for either party involved.
    • Covers Unforeseen Events: Projects can sometimes go wrong, and insurance helps to cover costs that can arise from unexpected problems, protecting your investment in the project.
  6. Customer Confidence:

    • Building Trust: Customers are more likely to trust and engage with companies that carry valid insurance, as it reflects a company’s dedication to safeguarding their interests and those of their employees.
    • Professional Assurance: It reassures customers that they are dealing with a firm that meets industry standards and respects legal and professional guidelines.

Before hiring any company, especially for substantial or risky projects, it is advisable to request proof of current workers’ compensation and liability insurance. This verification step should be a standard part of your due diligence process to ensure that all potential liabilities are adequately covered.

Why would my mom recommend trust 1?

Your mom or dad might recommend Trust 1 Services in Quincy, MA, for several reasons, particularly if they’ve had a positive and satisfactory experience with the company. Here are some possible reasons they might suggest opting for Trust 1 Services:

  1. High-Quality Service:

    • Skilled Technicians: If they found the technicians knowledgeable, skilled, and capable of handling complex issues efficiently, this could be a strong reason for their recommendation.
  2. Excellent Customer Experience:

    • Friendly and Professional Staff: Experiencing courteous, professional, and friendly interactions can leave a lasting positive impression.
    • Responsiveness: Quick and efficient response times to service calls, especially in emergency situations, can be crucial for a positive recommendation.
  3. Trustworthiness and Reliability:

    • Honesty in Service: Providing honest service assessments and transparent pricing without hidden fees is a key factor that could encourage your parents to recommend their services.
    • Dependability: Being reliable in terms of meeting scheduled service times and completing jobs within the estimated time frames can significantly influence their decision to recommend.
  4. Local Reputation:

    • Community Involvement: Companies that actively participate in and contribute to their local community often gain a positive reputation. Trust 1 Services might be well-known in the Quincy area for their community engagement and support.
  5. Comprehensive Service Offerings:

    • One-Stop Solution: Offering a wide range of services that cover all aspects of HVAC system maintenance, repair, and installation means convenience, which is a significant plus.
  6. Effective Communication:

    • Clear and Direct Communication: Transparent communication about what the service involves, what it will cost, and any other expectations set the stage for a trustworthy relationship.
  7. Satisfactory Follow-Up and Support:

    • After-Service Care: Effective follow-up care to ensure that the serviced or installed systems are running correctly and efficiently can be a decisive factor for recommendations.
  8. Results-Driven Satisfaction:

    • Successful Resolutions: Ultimately, the effectiveness of the solutions provided, such as the long-term performance of a repaired or installed HVAC system, can lead to strong recommendations.
  9. Warranties and Guarantees:

    • Assured Quality: Offering solid warranties or guarantees on their work reassures customers about the quality and durability of the service and products used.
  10. Values and Ethics:

    • Ethical Practices: Conducting business ethically, treating customers and employees with respect, and operating in an environmentally responsible manner are all values that might resonate strongly with your parents.

These factors collectively contribute to customer satisfaction and loyalty, making a business like Trust 1 Services in Quincy, MA, recommendable by your parents to others seeking reliable and professional home services.

Why should you recommend Trust 1 to your friends or family?

Recommending Trust 1 Services to your friends could be beneficial for several reasons, particularly if you’ve had a positive experience with their services. Here’s why you might consider endorsing Trust 1 Services:

  1. Reliable and High-Quality Service: Trust 1 Services is known for providing reliable and high-quality services in HVAC installation, maintenance, and repair. Recommending a service that consistently delivers excellent workmanship ensures your friends receive top-tier service.

  2. Professional and Experienced Technicians: The company employs skilled and experienced technicians who are not only well-versed in the latest HVAC technology but also provide professional and courteous service. This ensures that any service your friends receive will be carried out expertly and efficiently.

  3. Customer-Centric Approach: Trust 1 Services prioritizes customer satisfaction, offering personalized services tailored to meet individual needs and preferences. This approach can greatly benefit your friends by ensuring they receive services that perfectly match their specific requirements.

  4. Transparent Pricing: With Trust 1 Services, there are no hidden fees; all pricing is transparent and communicated upfront. Recommending a company that practices clear billing reassures your friends that they will not encounter any unexpected costs.

  5. Comprehensive Service Offerings: Whether it’s routine maintenance, emergency repairs, or complete system installations, Trust 1 Services offers a comprehensive range of HVAC services. This versatility means your friends can rely on a single provider for all their HVAC needs.

  6. Responsive Customer Service: Their customer service is responsive and supportive, providing quick answers to queries and prompt resolutions to any issues. Recommending Trust 1 Services means your friends can expect excellent customer support whenever they need it.

  7. Community Trust and Local Expertise: As a locally owned business, Trust 1 Services understands the specific climate-related HVAC needs of your area and has built a strong reputation in the community. This local expertise is invaluable in providing your friends with solutions that are appropriate for their specific environmental conditions.

  8. Long-Term Reliability: Trust 1 Services is committed to building long-term relationships with their customers, ensuring consistent follow-up and support after services are completed. This ongoing commitment can be a significant advantage for your friends who choose to use their services.

  9. Innovative Solutions: They often utilize the latest technology and innovative solutions to enhance efficiency and performance in HVAC systems. Recommending Trust 1 Services could help your friends benefit from the latest advancements in HVAC technology.

  10. Ethical and Sustainable Practices: If Trust 1 Services employs sustainable and ethical business practices, recommending them also means promoting a company that contributes positively to the community and environment.

By recommending Trust 1 Services to your friends, you help ensure they experience the same level of satisfaction and quality service that you did, solidifying both your and their trust in a reliable service provider.

Can’t find the answers you’re looking for? Give us a call today, we are here to answer any questions you have!